Complaint escalation

To submit an escalation, you must ensure that you apply the following:
  1. Escalation of the complaint shall be through the complainant or his legal representative.
  2. Exceeding the specified period for processing the complaint without resolution.
  3. Closing the complaint without addressing it.
The required documents to submit an escalation:
  1. Complaint number.
  2. ID/ mobile number.
  3. Reason for the escalation.
  4. Required documents for escalating the complaint.

Escalation channels

You can file a complaint via the unified number: 8001180008

or email:

You’ll receive a message to your registerd mobile number with the ticket number, which will be followed up by our team and you’ll be notified of the final result of the ticket and its resolution within 2 working days.