- Escalation of the complaint shall be through the complainant or his legal representative.
- Exceeding the specified period for processing the complaint without resolution.
- Closing the complaint without addressing it.
- Complaint number.
- ID/ mobile number.
- Reason for the escalation.
- Required documents for escalating the complaint.
You can file a complaint via the unified number: 8001180008
or email: Complaints@stcpay.com.sa
You’ll receive a message to your registerd mobile number with the ticket number, which will be followed up by our team and you’ll be notified of the final result of the ticket and its resolution within 2 working days.