Evaluation mechanism

Dear customer, your opinion makes a difference! Express your satisfaction with the service provided by using the following:
  1. After ending the call with one of our employees, the call will be transferred to an automated response for evaluating the service.
  2. After closing a ticket by our specialized team, you’ll receive a message closing the ticket، and you can evaluate us from our app by following these steps: Click on More > Help and Support > My Tickets > Rate Service.
  3. Our services are subject to performance measurements to enhance the ticket process.