Privacy Policy

This Privacy Policy (the Privacy Policy) relates to your use of the STC Pay mobile application which offers e-wallet services available at: www.stcpay.com.sa (the App). The App is made available to you by the Saudi Digital Payments Company, a company incorporated and existing under the laws of the Kingdom of Saudi Arabia, having its address is at Pavilions Community, Ad Dariyah, Riyadh 13714, Kingdom of Saudi Arabia (referred to in this Privacy Policy as ‘STC Pay’, ‘we’, ‘us’ and ‘our’).

We take your privacy seriously and want you to feel comfortable whenever you use the App or provide us with your personal information. We are committed to responsible information handling practices and have set out our approach to handling your information collected in connection with the App in our Privacy Policy.

This Privacy Policy constitutes an integral part of the App’s terms and conditions. By submitting your information to us you consent to us using your information for the purposes set out in this Privacy Policy. If you do not accept the terms of this Privacy Policy, then you must stop using or accessing the App.

1.1 How we collect your personal information

We collect two types of information about you: (1) personally-identifiable information provided by you to us as well as information we learn about you from your use of our services and the App; and (2) information we collect that allows us to understand and optimise the operation of the App, which cannot be used to identify you.

We collect personally-identifiable information about you only when you specifically give it to us. We may also collect information relating to the transactions you carry out, including details of any bank accounts you transact to and from the App. We do not generally disclose this information to third parties except in the circumstances set out in Section ‎1.5 below.

1.2 Sharing your personal information with third parties

We may share personal information with third party providers so they can provide you with certain payment services through the App. We will require these third party providers to take steps to ensure that your information is kept secure and used in accordance with this Privacy Policy. However, we shall not be liable for any unauthorised use of your personal information by a third party provider.

This Privacy Policy only applies to personal information collected on the App. Although the App may provide links to websites of third parties, such as banks, this Privacy Policy does not apply to any other application or website that you connect to from the App. We are not responsible for the content or practices of applications and websites operated by third parties that are linked to or from the App.

1.3 Marketing communications

We may send marketing information to you in relation to promotions that we run from time to time or service offerings we consider may be of interest to you.

Third party providers will not be permitted to market to you directly in connection with other services they offer. In the event that you receive any such marketing communication that you have not specifically requested you should let us know immediately.

1.4 Protecting your personal information

The transmission of information via the Internet is not completely secure. We will do our best to protect your personal information while it is in our possession, however, we cannot guarantee the security of your data transmitted online or over the App.

We recognise industry standards and employ security safeguards to protect personally identifiable information from unauthorised access and misuse. All information you provide to us is stored on secure servers. Any payment transactions will be protected and safeguarded by encryption.

1.5 Disclosure of your information

We may disclose your personal information to other members of the Saudi Telecom Company group of companies. We may also disclose your personal information to third parties in the following circumstances:

• in order to provide services (including the e-wallet services) available through the App;

• where those third parties assist us in supplying our services to you or perform certain functions on our behalf, including IT support services or professional services;

• in the event of a sale, merger, liquidation, receivership or transfer of assets of STC Pay or one of our affiliated companies, to the prospective buyer of the business and their professional advisers; and

• if required to do so by law, a court order or by a regulatory authority of competent jurisdiction or if we believe that such disclosure is necessary, to protect, defend or enforce our rights. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Please note that in order to cooperate with governmental requests, summons or court orders, or to protect other users or our systems, we reserve the right to disclose any information we consider necessary or appropriate, including your user profile information (ie name, email address, etc.), usage history, and content submitted to the App.

1.6 Changes to this Privacy Policy

Any changes we may make to this Privacy Policy in the future will be posted on the App and, where appropriate, notified to you. By continuing to use the App you will be deemed to accept the changes to this Privacy Policy.

1.7 Contact

Questions, comments and requests regarding our Privacy Policy are welcomed and can be sent to us at the following address: info@stcpay.com.sa.

STC Pay Support